Last updated : 1 Agustus 2026
CV Jinawi Natural (“Jinawi Natural”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using www.jinawi.id.
This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website, place an order, make a payment, or communicate with us.
By using www.jinawi.id, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect information necessary to process and fulfill your purchase.
This information may include:
- Full name;
- Telephone or mobile phone number;
- Email address;
- Billing address;
- Shipping address;
- Order details and purchase history;
- Payment-related information;
- Shipping and delivery information;
- Information provided when contacting our customer service; and
- Other information voluntarily provided by you.
We only collect information that is reasonably necessary for operating our website, processing transactions, providing customer service, and fulfilling orders.
Payment Information
Payments on www.jinawi.id may be made through available payment methods, including Direct Bank Transfer and Xendit Payment Gateway.
When you choose a payment method provided through Xendit, payment processing may be handled by Xendit or the relevant financial institution or payment service provider.
CV Jinawi Natural does not intend to collect or store your complete payment credentials, such as credit or debit card numbers, when such information is processed directly by the applicable payment provider.
Payment-related information may be processed by the relevant payment service provider in accordance with its own privacy policy and terms.
How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling orders;
- Confirming and managing payments;
- Arranging product delivery;
- Communicating with customers regarding their orders;
- Providing customer support;
- Processing cancellation, return, replacement, or refund requests;
- Verifying customer claims and transaction information;
- Maintaining records of transactions;
- Improving our website, products, and customer service;
- Preventing fraudulent, unauthorized, or abusive transactions;
- Complying with applicable legal and regulatory obligations; and
- Other purposes reasonably related to providing our products and services.
Information Sharing
CV Jinawi Natural does not sell or rent customers’ personal information.
We may share relevant information with third parties when reasonably necessary to operate our business and fulfill your order, including:
- Payment processors and payment service providers;
- Banks and financial institutions;
- Courier and shipping providers;
- Website hosting, technical, and service providers;
- Professional or legal advisers where necessary; and
- Government authorities or other parties where required by applicable law.
We only provide information that is reasonably necessary for the relevant purpose.
Shipping Information
To deliver your order, we may provide relevant customer information to the courier or shipping provider selected for your order. This may include your name, telephone number, shipping address, and information necessary to identify and deliver your package. The shipping provider may process this information in accordance with its own privacy policy and applicable terms.
Cookies and Website Technologies
www.jinawi.id may use cookies and similar technologies to operate the website, remember certain preferences, improve website functionality, understand website usage, and provide a better user experience.
Cookies may be used by our website, WooCommerce, WordPress, or certain third-party services integrated with our website.
You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some parts of the website, including shopping cart or checkout functionality.
Third-Party Services
Our website may use third-party services to support website functionality, payment processing, analytics, shipping, security, or other business operations.
These third-party services may process certain information in accordance with their own privacy policies and terms.
Examples may include payment service providers, shipping providers, website hosting providers, and other technical service providers integrated into our website.
Order and Transaction Records
We may retain information relating to your orders and transactions for legitimate business purposes, including:
- Order fulfillment;
- Customer service;
- Returns and refunds;
- Accounting and financial records;
- Fraud prevention;
- Dispute resolution; and
- Compliance with applicable legal and regulatory requirements.
We retain such information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Data Security
CV Jinawi Natural takes reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
Customer Communications
If you contact CV Jinawi Natural through WhatsApp, email, or other available customer service channels, we may retain the information and communication history necessary to respond to your request and provide customer service.
This information may also be used to verify orders, process returns or refunds, resolve complaints, and maintain appropriate business records.
Refund and Bank Account Information
When an approved refund is required, we may request the customer’s bank account information solely for the purpose of processing the refund.
Such information will be used to transfer the approved refund to the customer.
We will not use the bank account information provided for an approved refund for unrelated purposes.
Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Your Rights and Choices
Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to:
- Request information about personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally applicable;
- Withdraw consent where processing is based on consent; and
- Raise questions or concerns regarding our handling of your personal information.
Certain requests may be subject to legal, contractual, or operational limitations.
To exercise an applicable right or make a privacy-related request, please contact us using the contact information provided on www.jinawi.id.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, third-party services, or applicable legal and regulatory requirements.
Any updated version will be published on this page and will become effective from the date stated at the beginning of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
CV Jinawi Natural
Website: www.jinawi.id
Whatsapp: +62 813 5945 1750
Email: jinawi.natural@gmail.com
Please use the official WhatsApp customer service number or email address provided on our website.
We will make reasonable efforts to respond to privacy-related requests and concerns in a timely manner.