Last updated : 1 Agustus 2026

Welcome to Jinawi Natural. These Terms & Conditions govern your use of www.jinawi.id and your purchase of products from CV Jinawi Natural.

By accessing and using this website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.

Seller Information

The website www.jinawi.id is operated by:

CV Jinawi Natural

In these Terms & Conditions, “we”, “us”, or “our” refers to CV Jinawi Natural. “You” or “the customer” refers to any person who accesses our website or purchases our products.

Products

Jinawi Natural offers body care and personal care products, including but not limited to:

  • Liquid soap
  • Bar soap
  • Shampoo bars
  • Face scrubs
  • Face washes
  • Other personal care and body care products

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, and other information displayed on the website are accurate. However, minor differences in appearance, color, or packaging may occur.

Customers are encouraged to carefully read the product information provided on the website before placing an order.

Ordering Process

To place an order through www.jinawi.id, customers are required to:

  1. Select the desired products displayed on the website.
  2. Review the selected products in the shopping cart, including the quantity and product details.
  3. Complete the required customer information, including name, telephone number, shipping address, and selected shipping service.
  4. Complete payment using one of the payment methods available on the website.

An order will be processed after the applicable payment has been successfully received or confirmed by CV Jinawi Natural.

Payment

Payment may be made through the payment methods available at checkout, including:

  • Direct Bank Transfer; and
  • Xendit Payment Gateway and its available payment channels.

Customers are responsible for ensuring that the payment information provided during the checkout process is accurate.

An order may not be processed or may be cancelled if payment is not successfully completed within the applicable payment period.

Order Processing and Shipping

Orders are processed and shipped during our business days, Monday through Saturday.

Orders placed after 2:00 PM (Western Indonesia Time / WIB) will generally be processed and shipped on the next business day.

Shipping times may vary depending on the shipping service selected by the customer, the destination, operational conditions, and other circumstances beyond our control.

Once an order has been handed over to the selected courier or shipping service, delivery is subject to the terms, conditions, and operational procedures of the relevant shipping provider.

Order Acceptance

An order is considered successfully delivered and received when the tracking system of the selected shipping provider indicates that the package has been delivered to or received by the recipient.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Order Cancellation

Customers may request cancellation of an order provided that the products have not yet been handed over to the courier or shipping provider.

Once the order has been handed over to the courier, cancellation may no longer be possible.

Customers requesting cancellation should contact CV Jinawi Natural as soon as possible through our official customer service contact.

Product Availability

All orders are subject to product availability.

In the event that an ordered product is unavailable after an order has been placed and paid for, CV Jinawi Natural will contact the customer to discuss an appropriate solution, which may include product replacement or a refund for the unavailable product.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms & Conditions.

Customers may be eligible for a return, replacement, or refund in circumstances including:

  • The product is damaged or leaking upon delivery;
  • The product received is materially inconsistent with the product description or information provided on the website; or
  • The product received is different from the product ordered by the customer.

Customers may be required to provide photographic and/or video evidence of the condition of the product or the delivery received.

Please refer to our Return & Refund Policy for the complete procedure and applicable conditions.

Customer Responsibility

Customers are responsible for:

  • Providing accurate personal and shipping information;
  • Reviewing their shopping cart before completing an order;
  • Selecting the correct products and quantities;
  • Completing payment using the available payment methods; and
  • Providing sufficient evidence when submitting a return, replacement, or refund claim.

Website Content

We make reasonable efforts to ensure that the information provided on www.jinawi.id is accurate and up to date.

However, we reserve the right to correct errors, update product information, change product availability, or make changes to website content when necessary.

Limitation of Liability

CV Jinawi Natural shall not be responsible for delays, loss, or other circumstances caused by events or circumstances outside our reasonable control, including but not limited to courier delays, natural disasters, technical failures, or other circumstances beyond our control.

Our responsibility in relation to a purchased product shall be subject to the applicable provisions of these Terms & Conditions and our Return & Refund Policy.

Changes to These Terms & Conditions

CV Jinawi Natural reserves the right to modify or update these Terms & Conditions from time to time.

Any changes will be published on this page. The updated version will become effective from the date stated at the beginning of the revised Terms & Conditions.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, payment, shipping, cancellation, return, or refund, please contact CV Jinawi Natural through the customer service contact information provided on www.jinawi.id.

By placing an order through www.jinawi.id, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.