Last updated : 1 Agustus 2026

At Jinawi Natural, we strive to ensure that every order is properly prepared and delivered to our customers. If you receive a damaged, leaking, incorrect, or materially non-conforming product, you may request a return, replacement, or refund in accordance with this Return & Refund Policy.

A customer may request a return, replacement, or refund if:

  1. The product is damaged or leaking upon delivery;
  2. The product received is materially different from the product ordered;
  3. The product received is materially inconsistent with the product description or information provided on www.jinawi.id.

Refunds are not provided merely because a customer changes their mind, no longer wants the product, or does not personally like the product.

For personal care and body care products, differences in individual experience or personal suitability do not automatically constitute grounds for a refund.

To submit a return, replacement, or refund request, the customer must provide sufficient evidence of the issue.

The customer may be required to provide:

  • Clear photographs showing the damaged, leaking, or incorrect product;
  • A video showing the condition of the package and/or product when appropriate;
  • Photographs of the shipping label or package; and
  • Other information reasonably requested by CV Jinawi Natural to verify the claim.

We recommend that customers inspect their package and its contents promptly after delivery.

How to Submit a Claim

Customers who wish to request a return, replacement, or refund should contact CV Jinawi Natural through our official WhatsApp customer service number or email address.

The customer should provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photographic and/or video evidence; and
  • The customer’s preferred resolution, where applicable.

CV Jinawi Natural will review the submitted information and determine whether the claim qualifies under this Return & Refund Policy.

Refund or Replacement

If a claim is approved, the customer may choose, subject to availability and mutual agreement:

  • A replacement of the affected product; or
  • A refund for the affected product.

In certain circumstances, CV Jinawi Natural may determine the most appropriate resolution based on the nature of the issue.

Return of Products

Depending on the circumstances, CV Jinawi Natural may request that the affected product be returned.

Whether the product must be returned or may be retained by the customer will be determined based on the circumstances and mutual agreement between the customer and CV Jinawi Natural.

Return Shipping Costs

Unless otherwise agreed by CV Jinawi Natural, the cost of returning a product is borne by the customer.

Customers should contact CV Jinawi Natural before sending any product back to ensure that the return procedure is properly coordinated.

Refund Procedure

Once a refund claim has been reviewed and approved, CV Jinawi Natural will request the customer’s bank account information for the purpose of processing the refund.

The refund will be transferred to the bank account provided by the customer.

CV Jinawi Natural will process the approved refund within 1 × 24 hours after the customer’s report has been reviewed and accepted.

The actual time required for the funds to appear in the customer’s bank account may depend on the banking system and the customer’s bank.

Refund Amount

The refund amount will depend on the circumstances of the approved claim.

Unless otherwise agreed, the refund will relate to the affected product(s) that qualify for the approved refund.

Any applicable shipping or return costs will be handled in accordance with this Return & Refund Policy and the agreement between the customer and CV Jinawi Natural.

Non-Eligible Refund Claims

A refund request may be rejected if:

  • The customer cannot provide sufficient evidence of the alleged damage, leakage, or incorrect shipment;
  • The issue is caused by the customer’s own handling, storage, or use of the product;
  • The customer received the correct product as ordered but simply changed their mind;
  • The claim does not meet the conditions stated in this Return & Refund Policy; or
  • The submitted evidence does not reasonably establish that the issue occurred before or during delivery.

Incorrect Shipping Information

CV Jinawi Natural is not responsible for delivery issues resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Customers are responsible for checking their name, telephone number, and shipping address before completing an order.

Contact Us

For return, replacement, or refund requests, please contact:

CV Jinawi Natural

Website: www.jinawi.id
Whatsapp number: +62 813 5945 1750
Email: jinawi.natural@gmail.com

Please use the official WhatsApp customer service number or email address provided on our website.

We will review each claim fairly and in accordance with this Return & Refund Policy.

Changes to This Policy

CV Jinawi Natural reserves the right to modify or update this Return & Refund Policy from time to time.

Any changes will be published on this page and will become effective from the date stated at the beginning of the revised policy.